Please accept our sincerest apologies that our recent service that did not go as you expected.
Your feedback is important especially when it’s not meeting the world class professional service standards I have set for myself and my staff. My name is Rob Kelley, the owner of Pacific Crest Chem-Dry, and it’s extremely important to me to understand why you’re not satisfied and to take corrective action immediately towards a remedy. Please provide a detailed account of what had happened and what you would have expected instead. Any and all details are appreciated. Rest assured, I will definitely be following up with the individuals involved on how we could have done better. The form below will go directly to my email inbox. If it’s easier for you, please feel free to call me at your convenience at (360) 834-3319.
Again, we take any feedback or score that is below satisfactory very serious. We are a small family business and reviews are a major consideration when choosing a professional to clean your carpet & upholstery. We strive to have 100% “5-Star” reviews and your constructive feedback will help us improve our services in order to meet this goal. From my family to yours, I thank you for allowing us the opportunity to service your home and the chance to remedy whatever service deficiency or lack of service or support that didn’t meet your expectation.